Delivery Instructions
Thank you for choosing Oceanalpha Australia, your trusted source for marine safety equipment. Please review our delivery information below to ensure a smooth shipping experience.
Shipping & Handling
- Processing Time: Orders are typically processed within 1–2 business days.
- Dispatch Time: Most orders ship within 24–48 hours, Monday through Friday (excluding holidays).
- Carriers: We use reputable carriers such as UPS, FedEx, DHL, and national postal services depending on the destination and item size.
Shipping Regions
- We ship nationwide and to most international locations.
- Some products containing hazardous materials (e.g., Battries,flares, compressed gas) may have restricted shipping options. You’ll be notified at checkout if your item qualifies.
Delivery Options
- Standard Shipping (3–7 business days conditions apply)
- Express Shipping (1–3 business days conditions apply)
- Freight Delivery: For large items (e.g., life rafts, emergency beacons), we offer specialized freight shipping.
Special Instructions for Marine Locations
- If your delivery address is a marina, dock, or port, please include:
- Vessel Name
- Slip or Berth Number
- Harbor Master's Contact (if applicable)
- Preferred Delivery Window
Remote or Offshore Locations
- For deliveries to islands, oil platforms, or remote marine stations, extra time may be needed.
- Contact us in advance for custom delivery arrangements or bulk orders.
Delivery Notes
- All deliveries require a signature upon receipt.
- Ensure someone is available to receive and inspect the package. In case of any damage or missing items, please notify us within 48 hours.
- If you need to reschedule or reroute a delivery, contact our customer service team at [Customer Service].